Legal
Privacy Policy
Last updated: 25 September 2026
Summary. We collect only what we need to run AI visibility audits and reply to enquiries. We do not sell your data. You can ask us to delete it.
1. Who we are
socialmedia.pm trades as AI Presence Manager. We are a UK digital services business providing AI visibility audits (AI Presence Manager — Snapshot and Growth). We are the data controller for personal data collected through this website. The host domain is socialmedia.pm.
Questions: hello@socialmedia.pm.
2. What data we collect
Enquiry form
When you buy a Snapshot, a Quarterly Report Pack, or Growth we collect your name, email, business name, website, category, locations, competitors and the plan you chose, so we can run the audit and take payment.
Homepage starter
If you paste a website URL on the homepage, we store that URL and technical data used for spam checks — including IP address and submission timing — only so we can run the Starter and return example buyer questions. We may fetch a few public pages from that site and send extracted text to Anthropic so we can classify the business, draft a short grounded summary, and draft those example questions. We do not use that submission to send marketing email. We do not ask for your email on that page. We do not query ChatGPT, Perplexity, Gemini, Claude’s public web answers, Google AI Overviews or Grok to check whether AI names you, and the Starter does not say whether AI names you, mentions you, or stays silent.
Customer records
If you become a customer we may also hold billing details, invoice history, and correspondence needed to deliver the audit. The portal is paid-path only (after Snapshot or Growth). Sign-in uses a passwordless magic link and, if you choose it, Sign in with Google via Firebase Authentication. Google is an authentication provider: if you use that button, Google receives the request to confirm your identity. We do not offer a public free signup. If you later join Presence Monitor we also store subscription status and weekly run results. Average job value and monthly enquiry figures you type in the portal are stored only to compute a labelled lost-enquiry estimate from your inputs.
Payments
If a payment is taken, it is processed by Stripe. We do not store card details. See Stripe’s privacy policy.
AI subprocessors
Audits query third-party language-model providers as processors: Anthropic (Claude), OpenAI (ChatGPT), Google (Gemini and the Google AI Overviews proxy), Perplexity, and xAI (Grok), plus Resend for transactional email and Vercel for hosting. Their answers are used only to produce your report.
Website usage
Google Analytics loads only if you accept analytics cookies. Hosting logs (IP address, browser, requested pages) may be kept by the host for security and diagnostics.
3. How we use your data
- To take payment and deliver Snapshot and Growth audits (and Monitor runs if you later subscribe)
- To send transactional email (confirmations, reports, invoices) and provision portal access
- To authenticate you to the portal with a magic link or Sign in with Google (Google is an authentication provider)
We do not use your data for advertising, profiling, or automated decision-making about you.
4. Legal basis
- Contract — to deliver an audit you have purchased
- Legitimate interests — to answer enquiries and keep the site secure
- Consent — optional analytics cookies
- Legal obligation — financial records
5. Who we share data with
- Resend — transactional email
- Stripe — payment processing, if used
- Google Firebase / Google Cloud — portal records and authentication. Google is an authentication provider for Sign in with Google (Firebase Authentication). See Google’s privacy policy.
- Anthropic, OpenAI, Google, Perplexity — third-party AI platforms queried to produce your visibility report. We send the business details needed to run those prompts. Anthropic may also receive extracted public website text when you run the homepage Starter, only to draft example buyer questions.
- Vercel — hosting
- Google Analytics — only after opt-in
We do not sell, rent or trade personal data.
6. Retention
- Enquiries — 2 years unless you become a customer
- Customer and invoice records — 7 years (UK tax law)
- Support correspondence — 2 years after the last reply
7. Your rights
Under UK GDPR you may request access, correction, erasure, portability, restriction, or object to legitimate-interest processing. Email hello@socialmedia.pm. We respond within 30 days. You may complain to the ICO.
8. Security
We use HTTPS, access controls and least-privilege vendor accounts. No internet transmission is perfectly secure. See also security.
9. Changes
The date at the top of this page is the latest revision.