Summary: By using socialmedia.pm or purchasing our services, you agree to these terms. They're written in plain English — read the full text below for the binding version.
1. About Us
socialmedia.pm is a digital services business providing AI-powered websites, lead automation, AI visibility audits, AI agents, and local traffic services to small businesses. References to "we", "us", or "our" in these terms refer to socialmedia.pm. References to "you" or "your" refer to the individual or business using our website or purchasing our services.
For any questions about these terms, contact us at hello@socialmedia.pm.
2. Services
We offer the following services:
- AI Website — A custom-built, AI-powered website designed for lead conversion
- Lead Automation — Systems for capturing, qualifying, and following up with leads automatically
- Monthly Management — Ongoing hosting, maintenance, and optimisation of your website and automation
- AI Visibility Audits — One-off audit reports (Snapshot and Sprint tiers) analysing how your brand appears in AI answer engines, purchased through our website and delivered digitally via the customer portal and email
- AI Agents — Setup and deployment of AI agents (such as sales, support, CRM, and task-routing agents) for your business
- Local Traffic Packages — Local visibility work including Google Business Profile optimisation, service pages, reviews, and enquiry follow-up, sold as a setup fee plus an optional monthly component
For project-based work, the specific deliverables, timelines, and pricing for your engagement will be agreed in writing (by email or through our quoting system) before work begins. For AI Visibility Audits purchased directly through our website, the deliverables and price are as described on the relevant product page at the time of purchase. These terms apply to all services unless a separate written agreement states otherwise.
3. Payments and Subscriptions
One-Time Fees
Setup and build fees are due before work commences unless otherwise agreed in writing. Invoices are payable within 7 days of issue.
One-Off Website Purchases (AI Visibility Audits)
AI Visibility Audits are paid in full at the time of purchase via Stripe Checkout. Fulfilment begins automatically once payment completes, and your report is normally delivered to the customer portal and by email shortly afterwards. By purchasing, you request immediate supply of this digital content and acknowledge that your right to cancel ends once delivery has begun.
Monthly Subscriptions
Monthly management plans are billed in advance on a rolling monthly basis. Payment is taken automatically via Stripe. Your subscription begins on the date of your first payment.
Late Payment
If payment is not received within 14 days of the due date, we reserve the right to suspend access to managed services until the outstanding balance is cleared.
Refunds
Setup fees are non-refundable once work has commenced. Monthly subscription fees are non-refundable for the current billing period. If you cancel mid-month, you retain access until the end of the period you've paid for.
For AI Visibility Audits: if we are unable to generate and deliver your report, you will receive a full refund. Once the report has been delivered it is non-refundable, as it is a bespoke digital deliverable produced for your business — though if you believe the report is materially deficient, contact us within 14 days and we will re-run the audit or refund you at our discretion.
Where a money-back guarantee is advertised for a specific service (for example, the 14-day money-back guarantee on website build fees), the terms shown on the relevant product or pricing page apply to that service only.
4. Cancellation
You may cancel your monthly subscription at any time by emailing hello@socialmedia.pm or through the customer portal. Cancellations take effect at the end of the current billing period. There is no minimum contract term unless stated in your specific agreement.
One-off purchases such as AI Visibility Audits cannot be cancelled once fulfilment has begun (which happens automatically on payment) — see the refund terms in section 3 for what applies if we fail to deliver.
Upon cancellation, we will provide you with an export of your website files and any content we hold on your behalf within 14 days of your request.
5. AI Visibility Audits and AI-Based Services
The following applies to AI Visibility Audits, AI agents, and any other service that analyses or depends on third-party AI platforms:
- No placement guarantee. AI answer engines (such as ChatGPT, Perplexity, Gemini, Claude, and Google AI Overviews) are third-party systems we do not control. We do not guarantee that your business will be mentioned, cited, ranked, or recommended by any AI platform, or that any improvement will occur or persist.
- Point-in-time results. An audit reflects the answers those platforms returned at the time it was run. AI systems change frequently, so results may differ if the same questions are asked at another time.
- AI-assisted production. Audit reports are produced using automated queries to third-party AI platforms and AI-assisted analysis. While we design the process for accuracy, AI-generated content can contain errors, and recommendations are provided for your information rather than as professional advice.
- Your information. Audit quality depends on the business details you provide at purchase (website, category, services, locations, competitors). We are not responsible for gaps caused by inaccurate or incomplete information.
- Report licence. Your report is for use by you and your business. You may share it internally and with your advisers, but may not resell it or publish it as your own audit product.
- AI agents. Where we deploy AI agents for your business, you remain responsible for reviewing their configuration and for how they are used in your business, including compliance with laws that apply to your communications with your customers.
6. Intellectual Property
Your Content
You retain ownership of all content you provide to us — including text, images, logos, and other materials. By providing this content, you grant us a licence to use it to deliver your services.
Our Work
Upon full payment of all outstanding fees, ownership of the website and custom automation code we build for you transfers to you. We retain the right to use general techniques, frameworks, and non-client-specific code in future projects.
Portfolio
We may reference your business as a client and display your website in our portfolio unless you request otherwise in writing.
7. Acceptable Use
You agree not to use our services or any websites we build for you to:
- Violate any applicable law or regulation
- Send spam or unsolicited communications
- Distribute malware or harmful code
- Infringe the intellectual property rights of others
- Engage in deceptive, fraudulent, or misleading practices
We reserve the right to suspend or terminate services immediately if we reasonably believe you are in breach of this clause.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, consequential, or incidental losses arising from your use of our services
- Our total liability to you in any 12-month period shall not exceed the total fees paid by you to us in that period
- We are not responsible for third-party services (such as Stripe, Resend, or Vercel) that are used to deliver our services
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
9. Warranties and Disclaimers
We will provide services with reasonable skill and care. However, we do not warrant that:
- Our services will be uninterrupted or error-free
- Results (such as lead volumes or conversion rates) will meet specific targets
- Your business will achieve any particular search ranking, or any mention, citation, or recommendation in third-party AI platforms (see section 5)
- Third-party platforms integrated into your website will remain available or unchanged
10. Third-Party Services
Our services may integrate with or rely on third-party platforms including Stripe (payments), Resend (email), Vercel (hosting), Google Firebase (database and authentication), and — for AI Visibility Audits and AI agents — AI platform providers such as Anthropic, OpenAI, Google, and Perplexity. These services have their own terms and privacy policies. We are not responsible for changes to, restrictions imposed by, or outages of third-party services, including changes in how third-party AI platforms answer queries.
11. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these terms from time to time. The date at the top of this page reflects the most recent revision. For existing customers, we will notify you of material changes by email with at least 14 days' notice before they take effect.
13. Contact
For any questions about these terms:
Email: hello@socialmedia.pm
Website: socialmedia.pm