Terms of Service

1. About us

socialmedia.pm trades as AI Presence Manager. We provide AI Presence Manager services — specifically AI visibility audits sold as Snapshot and Growth. “We”, “us” and “our” mean AI Presence Manager / socialmedia.pm. “You” means the person or business using the site or buying an audit.

Contact: hello@socialmedia.pm.

2. Services

We currently offer:

• Snapshot — a one-off AI visibility audit at £295: today’s picture of how ChatGPT, Perplexity, Gemini, Claude, Google AI Overviews and Grok describe your business, plus citation gaps and a short fix-first plan.
• Growth — a deeper audit and roadmap at £799.
• Presence Monitor — an optional paid add-on after a paid Snapshot or Growth. It re-runs the same presence scope on a recurring schedule. It is not for sale on this site until checkout is unlocked. No ranking, citation or traffic guarantee.

We do not sell workflow automation retainers, named AI agents, or Local Traffic packages. We do not guarantee mention, citation or ranking. Deliverables and price are as described on the pricing page at the time you buy.

3. Buying and payment

Buying is self-serve. You buy Snapshot or Growth through Stripe Checkout on this website. Work begins when payment completes. The audit is delivered in the customer portal and by email.

Presence Monitor (when offered)

Monitor is an optional add-on after a paid Snapshot or Growth. Billing is monthly through Stripe. Cancelling stops the next renewal. There is no partial-month refund unless the law requires one. A queued run is shown as queued — that is not live tracking. We do not guarantee ranking, citation or traffic.

By paying you request immediate supply of this digital content and acknowledge that the right to cancel ends once delivery has begun.

Refunds

If we cannot produce and deliver your audit, you receive a full refund. Once the report has been delivered it is a bespoke digital deliverable and is not refundable — except that if you reasonably believe it is materially deficient, contact us within 14 days and we will re-run the audit or refund you at our discretion.

4. Cancellation

You may abandon Stripe Checkout before paying — nothing is charged. After payment, cancellation is by email to hello@socialmedia.pm. See the refund terms in section 3 if we fail to deliver.

5. AI visibility audits — honest limits

• No placement guarantee. ChatGPT, Perplexity, Gemini, Claude, Google AI Overviews, Grok and similar systems are third-party products we do not control. We do not guarantee that your business will be mentioned, cited, ranked or recommended, or that any improvement will occur or persist.
• Point-in-time results. An audit reflects answers returned when it was run. The same prompts can produce different answers later.
• AI-assisted production. Reports use automated queries and AI-assisted analysis. They can contain errors. Recommendations are information, not regulated professional advice.
• Your brief. Quality depends on the website, category, locations and competitors you give us.
• Licence. The report is for you and your advisers. Do not resell it as an audit product.

6. Intellectual property

You keep the content you give us. You grant us a licence to use it to deliver the audit. We keep our methods, prompt frameworks and non-client-specific materials. We may name you as a client unless you ask us not to in writing.

7. Acceptable use

You must not use the site or our reports to break the law, send spam, distribute malware, infringe others’ rights, or misrepresent AI visibility results.

8. Liability

To the fullest extent permitted by law we are not liable for indirect or consequential loss. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

9. Third-party services

Delivery may rely on Vercel, Resend, Stripe, and AI platform providers (including Anthropic, OpenAI, Google and Perplexity). Their outages, policy changes and model changes are outside our control.

10. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

11. Changes

We may update these terms. The date above is the latest revision. For paying customers we will email material changes with at least 14 days’ notice.